olbet Privacy Policy

This Privacy Policy ("Policy") describes how olbet ("olbet", "we", "us", "our") collects, processes, stores, and protects the personal information of users ("Player", "User", "you") who access or use the olbet Casino website, mobile platform, and related services (collectively, the "Platform"). This Policy forms part of the olbet Terms & Conditions and should be read alongside them.

By registering an olbet account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the olbet Platform.

1.Who We Are

1.1 olbet is an online gaming platform operated in accordance with PAGCOR (Philippine Amusement and Gaming Corporation) guidelines, serving players in the Philippines. Our Platform offers live casino games, slots, bingo, and other gaming products to registered players aged 21 and above.

1.2 For the purposes of this Policy, olbet is the data controller responsible for the personal information collected through the Platform. Any questions regarding this Policy or our data practices may be directed to our Data Privacy Officer at the contact details provided in Section 13.

2.Personal Data We Collect

2.1 Registration Data. When you create an olbet account, we collect your full legal name, date of birth, nationality, residential address (including city, province, and postal code), email address, and mobile number.

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) regulations and PAGCOR requirements, we collect copies of government-issued identification documents (such as a Philippine passport, driver's licence, SSS ID, PhilHealth card, or UMID), proof of address, and in some cases, source-of-funds documentation.

2.3 Financial Data. We collect information about your deposits and withdrawals, including GCash account numbers, PayMaya (Maya) account details, bank account numbers (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other Philippine banks), and transaction histories. We do not store full debit card numbers on our servers.

2.4 Gaming Activity Data. We collect records of your gameplay on the olbet Platform, including games played, wagers placed, wins and losses, session durations, and bonus usage.

2.5 Technical Data. We automatically collect your IP address, device type, operating system, browser type and version, time zone, and pages visited on the olbet Platform.

2.6 Communications Data. We retain records of your communications with olbet customer support, including live chat transcripts and email correspondence.

2.7 Responsible Gaming Data. If you use olbet's responsible gaming tools — such as deposit limits, cooling-off periods, or self-exclusion — we record these preferences and enforce them across your account.

3.How We Collect Your Data

3.1 Directly from You. Most of the personal data we hold is provided directly by you when you register an olbet account, complete KYC verification, make a deposit or withdrawal, contact our support team, or use responsible gaming tools.

3.2 Automatically. When you access the olbet Platform, we automatically collect technical data through cookies, web beacons, and similar tracking technologies. See Section 8 for more details on our cookie practices.

3.3 From Third Parties. We may receive data about you from identity verification service providers, payment processors, fraud prevention agencies, and PAGCOR or other regulatory bodies where required by law.

4.How We Use Your Personal Data

4.1 olbet uses your personal data for the following purposes:

• Account Management — to create, maintain, and administer your olbet account;
• Identity Verification — to verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine AML laws;
• Payment Processing — to process deposits and withdrawals via GCash, PayMaya, bank transfer, and other accepted payment methods;
• Game Provision — to deliver the games and services available on the olbet Platform;
• Customer Support — to respond to your enquiries and resolve disputes;
• Fraud Prevention & Security — to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Regulatory Compliance — to meet our obligations under Philippine law, PAGCOR licensing conditions, and AML/KYC requirements;
• Responsible Gaming — to enforce deposit limits, self-exclusion requests, and other responsible gaming measures you have activated;
• Marketing — to send you promotional offers, bonuses, and news about olbet, where you have consented to receive such communications. You may opt out at any time;
• Platform Improvement — to analyse usage patterns and improve the olbet Platform's performance, design, and game selection.

5.Legal Basis for Processing

5.1 olbet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual Necessity — processing is necessary to perform the contract between you and olbet (i.e., to provide the gaming services you have registered for);
• Legal Obligation — processing is required to comply with applicable Philippine laws, PAGCOR regulations, and AML/KYC obligations;
• Legitimate Interests — processing is necessary for olbet's legitimate interests in fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights;
• Consent — for marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

6.Sharing Your Personal Data

6.1 olbet does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors — GCash, PayMaya, and banking partners to process your financial transactions;
• Identity Verification Providers — third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements;
• Game Software Providers — licensed game studios whose titles are available on the olbet Platform, to the extent necessary to deliver gameplay;
• Regulatory Authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where required by law or court order;
• IT and Security Service Providers — cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements;
• Professional Advisers — lawyers, auditors, and accountants where necessary for legal or compliance purposes.

6.2 All third parties with whom olbet shares personal data are required to handle it in accordance with applicable Philippine data protection law and olbet's data security standards.

7.Data Retention

7.1 olbet retains your personal data for as long as your account is active and for a period of at least five (5) years after account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations.

7.2 KYC and transaction records may be retained for up to ten (10) years where required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended).

7.3 After the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

8.Cookies and Tracking Technologies

8.1 The olbet Platform uses cookies and similar technologies to enhance your experience, maintain your session, and analyse Platform usage. The types of cookies we use include:

• Essential Cookies — required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics Cookies — used to understand how players interact with the olbet Platform so we can improve performance and user experience. These are only set with your consent.
• Preference Cookies — used to remember your settings and preferences, such as language and display options.

8.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the olbet Platform.

9.Data Security

9.1 olbet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the olbet Platform, encrypted storage of sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing, and multi-factor authentication for account access.

9.2 While olbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your olbet login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

10.Your Data Privacy Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by olbet:

• Right to be Informed — the right to know what personal data olbet collects and how it is used;
• Right of Access — the right to request a copy of the personal data olbet holds about you;
• Right to Rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to Erasure — the right to request deletion of your personal data, subject to olbet's legal retention obligations;
• Right to Object — the right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability — the right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint — the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

10.2 To exercise any of these rights, please contact our Data Privacy Officer using the details in Section 13. We will respond to all verified requests within thirty (30) days.

11.Children's Privacy

11.1 The olbet Platform is strictly for persons aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we become aware that a person under 21 has registered an olbet account, we will immediately close the account, return any deposits, and delete the associated personal data.

11.2 If you believe a minor has registered on the olbet Platform, please contact us immediately at the details provided in Section 13.

12.Changes to This Privacy Policy

12.1 olbet reserves the right to update this Privacy Policy at any time. The most current version will always be available on this page, with the effective date noted at the top. Where changes are material, we will notify registered players via the email address associated with their olbet account. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

13.Contact Our Data Privacy Officer

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by olbet, please contact our Data Privacy Officer:

13.2 You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response. The NPC can be reached through their official government channels.